Privacy Policy

CLEEN Auto-Care Pvt. Ltd. ("CLEEN", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By using CLEEN, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

When you submit a booking form, enquiry form, or contact us, we collect:

• Identity data: Full name
• Contact data: Phone number, email address
• Vehicle data: Vehicle type, make, model, registration number
• Location data: Service address, city, pincode
• Booking data: Service type, preferred date and time, plan selection
• Payment data: Transaction reference (we do not store full card details)

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and referral URLs
• Device identifiers and cookie data

2. How We Use Your Information

We use the personal data we collect for the following purposes:

• Service delivery: To process bookings, assign technicians, and complete your requested service
• Communication: To send booking confirmations, reminders, and service updates via SMS, WhatsApp, or email
• Customer support: To respond to your queries and resolve complaints
• Payments: To process transactions and issue refunds
• Improvement: To analyse usage patterns and improve our services and website
• Marketing: To send promotional offers and updates (you may opt out at any time)
• Legal compliance: To comply with applicable laws, regulations, and court orders

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: To fulfil your booking and deliver the service you requested
• Legitimate interests: To improve our platform, prevent fraud, and maintain security
• Consent: For marketing communications and optional data uses (you may withdraw consent at any time)
• Legal obligation: Where required by law or regulatory authority

4. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information with:

• Service partners: Vetted technicians and field staff who fulfil your booking (limited to what is necessary)
• Payment processors: Secure third-party payment gateways to process transactions
• Analytics providers: Tools such as Google Analytics to understand website usage (anonymised where possible)
• Communication platforms: SMS, WhatsApp, and email service providers for notifications
• Legal authorities: When required by law, court order, or to protect our legal rights

All third-party partners are contractually obligated to handle your data securely and only for the purposes we specify.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function (cannot be disabled)
• Analytics cookies: To understand how visitors interact with our site
• Marketing cookies: To deliver relevant advertisements (with your consent)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

• Booking and transaction records: 7 years (for tax and legal compliance)
• Customer account data: Until account deletion or 3 years of inactivity
• Marketing preferences: Until you opt out or withdraw consent
• Website analytics data: Up to 26 months

7. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Access controls limiting data to authorised personnel only
• Regular security audits and vulnerability assessments

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdrawal of consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at hello@cleencar.in. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection team: